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How Can We Help?
Whether you have a question about red light therapy, saunas, cold plunges, or an existing order, our team is ready to assist. Owned and operated by ThermaZen Recovery.
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Frequently Asked Questions
How long will it take for my order to arrive?
Orders are processed within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days, so total delivery time is approximately 6 to 11 business days from the date you place your order. You can find full details on our Shipping Policy page.
Do you offer free shipping on recovery equipment?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Every shipment includes tracking through USPS, UPS, or FedEx based on your destination and package size. Please refer to our Shipping Policy for complete details.
What is your return policy for large items like saunas and cold plunges?
We want you to be completely satisfied with your purchase. If something is not right, please reach out to our team at support@thermazenrecovery.com and we will walk you through the return or exchange process. Full return policy details are available on our Returns & Refunds page.
Can I exchange my product for a different model?
Absolutely. If you would like to swap your red light panel, massage chair, sauna, or cold plunge for a different model, contact our support team and we will coordinate the exchange. We recommend reaching out as soon as possible to ensure a smooth process.
How do I choose the right red light therapy panel for my space?
The right panel depends on your available space and intended use. Our product pages include detailed specifications for coverage area, wattage, and wavelength output. If you need personalized guidance, our team is happy to help you compare options via email or phone.
What power requirements do your infrared saunas need?
Each infrared sauna model has specific electrical requirements listed on its product page, including voltage, amperage, and plug type. Some models use a standard household outlet while others may require a dedicated circuit. Contact us if you need help confirming compatibility with your home setup.
Do you charge sales tax on orders?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S. with tracking included on every shipment.
